A day in the life

"Before joining Northgate, I worked at Morrisons and the RAC, and the experience I gained from those roles has really helped me make an impact in all of the positions I’ve found myself in.

My time is taken up with building relationships with people from right across the business and it’s a great feeling when our team achieves something amazing. 

Some of our big deadlines are a killer though, but I’m proud to work for such a dynamic business that really supports me in developing my skills and gaining new qualifications."

“‘I joined the Accident Management team around six years ago as a Damage Claims Handler. I then became a Desktop Estimator and around four months ago, I progressed to an In-House Engineer. 

I’d definitely recommend Northgate to people as a place to work. The company is growing, the staff are friendly and there is a real opportunity to progress.’

"I joined Northgate about a two years ago after building my experience as a Helpdesk Manager and IT Project Manager, and I now play a massive role in changing the way the company delivers services to our customers. 

I spend most days working with teams from all kinds of backgrounds which creates a fantastic working environment, and I'm really looking forward to seeing the difference my work will make - and to watching my career develop too."

“With 18 years in a call centre behind me, I had experience of dealing with all kinds of customers, but I was quickly realising that my old workplace was running out of challenges for me.

Here at Northgate, there’s a brand new challenge nearly every day and the people I work with are a great bunch. Plus, the company looks like its got a brilliant future ahead of it. The only downside is working indoors when the sun’s shining, but I guess we can’t all have everything!”

“I recently joined Northgate from a similar role at Darlington College. I was looking for something a bit more challenging and here every day really is different.

My colleagues are friendly, supportive and approachable, and even though I’ve only been here for 3 months I can already see that there will be loads of opportunities for promotion once I have a bit more experience behind me.”

“I’ve been at Northgate for a really long time, first as a receptionist and then in a number of other roles in finance, rental and at Broxburn.

The business has changed a lot in the last 20 years, but the people have always been great. These days, I’m mainly involved in building and supporting the AXIS application - it’s always really busy but it’s also really interesting and there are some great opportunities for everyone who works here.”

“My career started with a YTS apprenticeship at a Vauxhall main dealer and I ended up staying there for 10 years. However, I outgrew what was on offer there and jumped at the chance to join Northgate.

It’s really hands on which is just what I like, and most of my time is spent diagnosing what’s wrong with each vehicle and deciding on the best way to fix it. There are loads more opportunities to progress your career here, and because the company are always investing in their workshops and depots I’m developing my skills all the time.”

“A couple of years ago, I was working as a Customer Service Advisor at another company when I saw this opportunity at Northgate. I’m pleased I went for it, as I now get to spend my whole week in a call centre that has a brilliant atmosphere instead!

Like any customer facing job, it can sometimes be tough dealing with people if they’re not happy, but this is the perfect place to push myself, get stuck into some challenging situations, and grow my career.”

“My background is a bit unusual and includes a few years in customers services and quite a bit of time running a pub! I think the variety and the people skills I picked up from both of those jobs really help me in this role, as my days are filled up by working closely with customers to resolve any issues they might be having.

Northgate is a forward thinking business that is always looking to improve the customer experience, and being at the forefront of that suits me and my skills perfectly.”

“I came to Northgate from a rival company and have never looked back. Here, I get loads of support, my team is really friendly, and I never seem to have a boring day.

My time is taken up with invoice disputes and making sure that they’re sorted out in time for the payment deadline, and there’s always someone around to help whenever I run into something new or my workload gets too much.”

“As someone who used to work in the demolition industry, it makes a change to see something growing, rather than being knocked down! I joined Northgate initially as a driver because I wanted the chance to get stuck into something new - and my days now involve me travelling all over the country.

It’s a pretty sociable role too and you really feel like you’re being looked after - and that’s why I’m staying with Northgate for my next career move as a Damage Controller.”

“Before Northgate, I spent time at IBM and Wolseley so I was used to the way big companies do things. Here though, I’ve found that my work is much more varied on a day to day basis, and the people are fantastic.

However, because the business is moving fast, everything is always a priority which means my days are busy, but I’m looking forward to developing my managerial skills and stepping up my career.”

“I originally joined Northgate with the aim of building my skills while covering for maternity leave, and I ended up staying for good. Even after nearly 5 years I keep finding new challenges almost every day, although month end is never easy - as any accountant will tell you!

I’ve found that everyone is really friendly, and I’m hoping to develop my knowledge and skills in accounts even further.”