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A day in the life at Northgate

Sam Wheldon

Customer Service Representative

Sam Wheldon

Customer Service Representative

“A couple of years ago, I was working as a Customer Service Advisor at another company when I saw this opportunity at Northgate. I’m pleased I went for it, as I now get to spend my whole week in a call centre that has a brilliant atmosphere instead!

Like any customer facing job, it can sometimes be tough dealing with people if they’re not happy, but this is the perfect place to push myself, get stuck into some challenging situations, and grow my career.”

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Jude Hall

IT Support

Jude Hall

IT Support

“Before Northgate, I spent time at IBM and Wolseley so I was used to the way big companies do things. Here though, I’ve found that my work is much more varied on a day to day basis, and the people are fantastic.

However, because the business is moving fast, everything is always a priority which means my days are busy, but I’m looking forward to developing my managerial skills and stepping up my career.”

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Roxy Thompson

Team Leader Training Support

Roxy Thompson

Team Leader Training Support

"Before joining Northgate, I worked at Morrisons and the RAC, and the experience I gained from those roles has really helped me make an impact in all of the positions I’ve found myself in.

My time is taken up with building relationships with people from right across the business and it’s a great feeling when our team achieves something amazing. 

Some of our big deadlines are a killer though, but I’m proud to work for such a dynamic business that really supports me in developing my skills and gaining new qualifications."

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Mark Helm

Project Manager

Mark Helm

Project Manager

"I joined Northgate about a two years ago after building my experience as a Helpdesk Manager and IT Project Manager, and I now play a massive role in changing the way the company delivers services to our customers. 

I spend most days working with teams from all kinds of backgrounds which creates a fantastic working environment, and I'm really looking forward to seeing the difference my work will make - and to watching my career develop too."

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